Payment Policy
Effective Date: March 20, 2025
At Kelseypb, we strive to provide you with a secure and convenient shopping experience. This Payment Policy outlines the payment methods available, how we process payments, and the security measures we take to protect your information.
1. Accepted Payment Methods
We currently only accept PayPal for orders placed on Kelseypb.com.
✅ PayPal – You can securely complete your purchase using your PayPal account. PayPal also allows you to pay using a debit or credit card linked to your PayPal account.
🚫 We do not accept direct payments via credit or debit cards on our website. All payments are processed securely through PayPal.
💡 Why PayPal?
- PayPal provides an extra layer of protection for your payment information, ensuring a safe and reliable transaction process.
- PayPal encrypts your information and offers fraud protection for added security.
2. Order Processing & Payment Authorization
When you place an order on our website, the payment process follows these steps:
🔹 Authorization
- When you check out, the total purchase amount (including any shipping fees) will be authorized through PayPal to confirm that sufficient funds are available.
- An authorization hold means the payment has not yet been processed but is reserved to complete the transaction.
🔹 Payment Capture
- Once your order is confirmed and ready for shipment, we will capture the payment from your PayPal account.
- You will receive an email confirmation and a payment receipt once the payment has been successfully processed.
3. Currency
- All prices listed on Kelseypb.com are displayed in U.S. Dollars (USD).
- We currently only accept payments in USD.
4. Sales Tax
- Kelseypb does not charge sales tax on any orders at this time.
- The total amount displayed at checkout is the final price you will pay, with no additional tax or hidden fees.
5. Security and Privacy
We take your privacy and payment security very seriously:
✅ Our website uses SSL encryption to protect all sensitive information transmitted during checkout.
✅ PayPal provides additional security, including encryption and fraud protection, to safeguard your payment details.
✅ We do not store or retain your payment information (e.g., credit card numbers) on our website. All payments are securely processed through PayPal.
For more details on how we handle your personal data, please see our Privacy Policy.
6. Payment Confirmation
Once your payment has been processed successfully, you will receive:
✅ An order confirmation email with your order details and tracking information (once your order has shipped).
✅ A payment receipt from PayPal showing the transaction details and the total amount paid.
If you do not receive a confirmation email:
- Please check your spam or junk folder.
- If you still haven’t received it, contact our support team at [email protected].
7. Order Issues & Payment Disputes
If there is an issue with your payment, such as:
- A declined payment
- Incorrect charges
- Payment processing errors
➡️ We will contact you using the email address provided at checkout.
➡️ You may be asked to provide updated payment details to complete the order.
Disputing a Charge
If you believe there has been an error or need to dispute a charge, please contact our support team immediately:
📧 Email: [email protected]
📞 Phone: +1 (701) 405-9109
We will work with you to resolve any payment issues promptly.
8. Refunds and Cancellations
Refunds
- If you are eligible for a refund under our Returns & Refunds Policy, the refund will be processed to your original payment method via PayPal.
- Refunds may take 1–2 business days to reflect in your PayPal account, depending on PayPal's processing times.
Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, the order may have already been processed and shipped, in which case you’ll need to follow the Returns & Refunds Policy to initiate a return and refund.
9. Fraud Prevention
To protect both our customers and Kelseypb from fraudulent transactions, we implement the following security measures:
✅ Verification of the billing address and phone number associated with your PayPal account.
✅ Requests for additional proof of identity or documentation if necessary.
✅ The right to cancel any order that appears suspicious or fraudulent.
If your order is flagged for potential fraud, our customer service team will contact you for verification before processing the payment.
10. Payment Issues or Questions?
If you experience any payment issues or need assistance, please contact our customer support team:
📧 Email: [email protected]
We’re happy to help with any payment-related questions or concerns!
Thank you for choosing Kelseypb for your mini laundry equipment needs. We appreciate your business and are committed to providing you with a secure, smooth, and reliable shopping experience.